Refund policy

Our Ready to order items are printed after you order, in the colour you choose. Because every item is made for you, we can't accept returns for change of mind. This does not affect your rights under the Consumer Guarantees Act 1993.

Cancelling an order

You can cancel for a full refund any time before we start printing. Email orders@printpigeon.co.nz with your order number. We usually start printing within 1 working day, so please get in touch as soon as you can.

Faulty or damaged prints

If your print arrives broken, damaged in transit, or clearly different from what you ordered (wrong item, wrong colour, missing parts or major print faults), email orders@printpigeon.co.nz within 14 days of delivery with your order number and a photo. We'll reprint it or refund you in full, including shipping. If we need the item back, we'll pay the return postage.

What isn't a fault

3D prints have fine layer lines and small marks where supports were removed. These are a normal part of 3D printing. The photos on our product pages are the designers' own prints, often in different colours or finishes, so your print won't look exactly the same. Colours can also look slightly different in real life than on screen.

Custom print requests

Custom prints are only made after we've checked your request and you've paid the quote we send you. You can cancel for a full refund before we start printing. Once a custom print has started it can't be cancelled, but the faulty or damaged rules above still apply.

Lost parcels

If your tracked parcel hasn't arrived within 10 working days of dispatch, contact us. We'll follow it up with the courier and reprint or refund if it has been lost.